Ervey Frq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company is committing fraud

Original review Mar 05, 2024

I returned an entire order that was UNOPENED, including all the free gifts with purchase. Not only did it take over 30 days to get my refund processed, but they did not refund me over half of my order!

I have proof of the weight of the return shipment which matches the weight of the original order! I also have video and picture proof of all products sealed and returned! DO NOT BUY unless you want your money stolen!

I am filing fraud charges with my bank and have plenty of records of attempting to contact the company.

Oh...and they made it so I can't even access my account! I have tried resetting my password three times now, and I keep getting an error message!

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Loss:
$145
Cons:
  • Steals money

Preferred solution: Full refund

will e Ytg

Kapotte spuitstuk

Jean Paul Gaultier - Kapotte spuitstuk
Jean Paul Gaultier - Kapotte spuitstuk - Image 2
Gevallen spuit dop kapot pas gekocht viel uit de kast en was niet meer tegenrekening 125ml zo heb ik er niks aan kan niet zonder koop altyd dit al zoveel jaar heeft toch iets van 86 euro gekost van mij geld ga het niet in plastic verstuiver doen dat vind ik niks hoop dat het kan worden opgelost groet Will
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Loss:
$86
Pros:
  • Zalige geur
Cons:
  • Niks

Preferred solution: Nieuw dopje voor de fles van 125ml male

User's recommendation: Zeer waarschijnlijk

MB B Qmn

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Verified Reviewer

Never Again - no product/no refund/wasted time

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Dont order from the website. Butter half empty, other bottles outdated past expiration date and no smell, returned item and free samples 2 months ago, received email I would be refunded $0, despite customer service approving the full refund due to damaged products. 3 hours speaking to customer service and supervisor Marina claimed to help but did not assist. I have NO product, NO refund and I've spent 3 hours on the phone begging for my money back, despite the email stating you would refund me! Never again and I'm switching brands due to the negligence of the brand and my time wasted.
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Loss:
$200
Cons:
  • 3 hours on the phone
  • No money refunded
  • No product

Preferred solution: Full refund

User's recommendation: Dont buy from website!!

Anonymous
map-marker Detroit, Michigan

Bottle will not spray

purchased bottle from local mall Perfumania, bottle stop spraying shortly after, went back to place of purchase where they attempted to correct problem but would not replace bottle without receipt, I paid with cash, I only wanted to replace bottle. I am very very disappointed with customer service, bottle was a 3.4 ounce bottle
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User's recommendation: keep receipts

Layla A Ekr

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Verified Buyer
|

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Verified Reviewer

Never received an item that I ordered 3 weeks ago

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Jean Paul Gaultier - Never received an item that I ordered 3 weeks ago
Ive been waiting for a perfume for 3 weeks. First they said it went to Spain when Im in the uk. Then apparently they sent me another one but the delivery date kept changing. I wasnt allowed to speak to a manager as managers dont speak with slcustomers I was told and when I asked for a refund, they havent processed it yet as apparently only finance department can issue this and not the customer service advisors. So I was told its a long process. I dont believe this anymore. Not to mention, I kept getting emails from UPS telling me to sign for an order that I never received and an email telling me to rearrange delivery and pay for their mistake after it got delivered somewhere in Spain. Now all of the sudden they are not responding to my emails. And the same phone number that I called over 7 times in the past to resolve this issue is suddenly not working and speaking the same sentence over and over in French. This is beyond a joke and Im calling my bank tomorrow to withdraw the amount I paid.
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Loss:
$6930

Preferred solution: Full refund

User's recommendation: Do not order online!! Go instore!!!

Frederick U Jeg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Scarborough, Ontario

B careful when u open package

Jean Paul Gaultier - B careful when u open package
Jean Paul Gaultier - B careful when u open package - Image 2
My girlfriend opened the package and it fell and broke on the floor
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Loss:
$164
Pros:
  • Great scent
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Madisynn Lov

I'm enquiring about a specific cologne

well I'm in I'm in America and the number that was supplied to me was an Italian number. I was looking for an American number to call. how to Simply inquiring about a new one that new cologne but a cologne that came out. a cologne that was released a couple years back the Jean Paul Gaultier are too I was wondering if. I was wondering if the cologne was discontinued are still selling currently.
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Reason of review:
Phone number
Orchid Rtq

Upset perfume

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I always buy your new fragrance I bought the Scandal and I think it's a fake because when I put it on an hour later it disappears off my skin your friend is the only one that I buy because it lasts on me the last one I bought was terrible
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Loss:
$150
Cons:
  • Not the same as tester
Reason of review:
Bad quality

Preferred solution: replace

Gesenia Yla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad reaction to the purfume

My daught bough a bottle of purfume and has caused her to have s reaction
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Reason of review:
Find it hard to contact you

Preferred solution: Let the company propose a solution

Resolved
Mr A Siv
map-marker London, England

Resolved: 125ml Atomiser broken

Hi, I am in the UK and have recently bought another"Le Male" lovely 125ml bottle of Eau de parfume unfortunately with 90% left in the bottle, the spray head has broken off during use. Probably my mistake but is there a replacement bottle I can get to carry on using this great Parfume which I always buy a bottle for my birthday or christmas but sadly it only looks great at the moment on my shelf. Appreciate any help. Many thanks Alan Bland. +447762****85 or email alanb4168@***.com
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Reason of review:
Damaged or defective

Preferred solution: Just a Atomiser bottle if possible please or a full one would make my year. Any help would be great really.

Gedvans
map-marker Bradford, England

Le Male is far weaker

I just bought Jean Paul Gaultier's Le Male And it is very weak, it's not as strong as it Used to be But the price is I want my money back Or could it just be that Wilkinsons in Eccles Manchester are selling Snide Aftershave. Does anyone know how I put a complaint In to the Jean Paul Gaultier's company Because this le male is weak as *** water What is the companies website address, Has anyone else noticed that it is weak Too. I will obviously be going back to Wilkinsons To get my money back Mr Jean Paul, check Wilkinsons out
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Loss:
$86
3 comments
Guest

I have the same issue as yourself, but can't find a complaints number or email address.

My aftershave came from debenhams

Guest

The lemale is reformulated I don't know when but I saw on some reviews it's now reformulated damnnn

Rick Oif

Thank god! Someone else has noticed!

I buy Jean Paul 'le male' eau de toilette all the time and the past three bottles I have bought have been FAR weaker than usual. It REALLY *** me off. They haven't adjusted the price, but they've adjusted the STRENGTH. It honestly doesn't last five minutes on your skin.

People used to mention how nice the scent was and now no one can even smell it on me, even when I douse myself in the stuff. These companies need to SERIOUSLY consider their customers. It's anything to save money these days, you either get less product at the same price or the product is affected in some way in order for companies to cost-cut at their end. And they think we don't notice!

I'm with you all the way in complaining. Who do we write to?

I do hope other customers have noticed and their sales plummet!

Rick

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